This insurance is optional and will meet the demands and needs of a UK resident requiring insurance for jewellery or watches in the United Kingdom, Channel Islands and Isle of Man plus up to 30 consecutive days elsewhere in the world any one trip.
The insurance is administered by T H March & Co. Limited, Hare Park House, Yelverton Business Park, Yelverton, Devon, PL20 7LS, and they are authorised and regulated by the Financial Conduct Authority (FCA). This may be checked on the Financial Services Register on the FCA’s website.
In the unlikely event that you may wish to make a complaint, this should be directed to T H March. The complaints procedure is detailed in your insurance documentation.
It is important you read the certificate as this details the terms, conditions and any restrictions in cover.
The insurance value is higher than our selling price and is the estimated replacement cost if our Diamond Heaven discount were no longer available at the time of a claim.
1 year cover for £62.73 inclusive of IPT
3 year cover for £114.74 inclusive of IPT
Our UK customers can insure their purchase with MarchGuard cover from T H March, providers of specialist jewellery and watch insurance since 1887.
Main Policy Benefits
No excess on claims
Simple and easy to arrange
Accidental loss*
Accidental damage*
Theft cover*
Worldwide cover (up to 30 consecutive days abroad)
All claims are processed through Diamond Heaven (repair or replacement)
For 3 year policies, protection is included against price inflation on replacement items (see certificate terms for details)
There is no cover for items left in unattended baggage or in an unattended vehicle
There is no cover for any free gifts or accessories that may have come with the purchase
There is a 14-day cooling off period
This insurance is NOT renewable after the initial term
The policy wording provides full details of cover and exclusions and you are requested to read this.
Important notice: Whilst many home insurance policies may cover certain pieces of jewellery or watches we would advise all customers to check their policies closely. Certain household policies have restrictions on watch and jewellery cover, and may include limitations such as, no accidental damage cover, no cover outside of the home or cover for holidays abroad. They may also restrict your choice of jeweller for repair or replacement. In the event of a household insurance claim, you may be expected to pay an policy excess and any claims made may affect your future premiums.
BESPOKE SERVICE
TURN YOUR VISION INTO REALITY
STEP ONE – CONSULTATION
Visit our showroom and meet one of our Diamond Heaven experts who will talk you through the bespoke process. This is your opportunity to show us a sketch or an image of the ring you would like us to create. For inspiration, browse a collection of our designs in the gallery below. If you see something you like we can use this as a starting point in your design process. We can help you choose the right diamond or gemstone, based on the criteria we have discussed.
Please let us know if you have a budget in mind and we will design within your requirements. Once we agree on a design, our experts will offer you a quote and talk you through the next stages.
STEP TWO – APPROVAL
The next step is about refining your design. Once a deposit has been placed, our team will begin to work on a CAD, a computer design that you will be able to approve before production. Depending on the design of your piece of jewellery we will offer to create a wax model of your design. This will give you the opportunity to physically try on the design. Once you are completely satisfied with the result, we will begin production.
STEP THREE – PRODUCTION
Bringing your design to life requires great precision and many years of experience in jewellery making.
Diamond Setting Each centre diamond and side stones are selected by our in-house diamond expert.
Hallmarking & Polishing Once hallmarked by the Birmingham Assay Office, the ring will be polished and buffed by hand.
Engraving A personal touch to the inside of your ring.
Quality Control In the final stage we will ensure every delicate detail is checked over and not only meet the customers’ requirements, but also Diamond Heavens high standards.
STEP FOUR – COLLECTION
Before you collect your ring, we will issue a few quality control steps to ensure every detail is checked over more than once. In this stage we will check the polish of the ring, the finger size, the security of each diamond and claws. Once your ring has been hallmarked by the Birmingham Assay Office, we will contact you for collection of your bespoke creation.
NEED SOME INSPIRATION?
Here’s some of previous pieces we helped our customers bring to life
FREQUENTLY ASKED QUESTIONS
WHY CHOOSE DIAMOND HEAVEN?
Our Diamond Heaven experts will provide you with great knowledge about the diamond choosing process, as well as each step of ordering your ring with us. We have produced thousands of creations over the years, a small selection of which you can view here for inspiration.
WHAT IS THE BESPOKE PROCESS?
This is your opportunity to create something special and unique. An item of jewellery that is personal to you. It will start with a consultation session with a DH expert, where you can bring visual references or simply discuss your requirements.
HOW LONG WILL MY DESIGN TAKE?
We work on a 4–6-week timeframe after we’ve finalized your design. However, each project is different, and we will be able to discuss a timeframe for you in your consultation.
WILL WE BE ABLE TO SEE THE DESIGN BEFORE PURCHASE?
Once a deposit has been placed, we can produce a CAD design (computerised design) for you to view and discuss with us before production begins. This would be the perfect opportunity to amend the design and to visually see your sketch come to life.
GETTING STARTED
Simply fill in your details below and one of our bespoke consultants will be in touch with you
Service
Customer Product Information
